solitaire ERP Software FAQ

01.

Jewellery Shops don't require Software?

This is a myth. Jewellery business is one of the most toughest and most critical business. To manage customer data, karagir balances, stock it is always advisable to use a software. Software not only automates your daily processes but it also helps in catching thefts in your shop. It also helps you in tracking business growth and helps you in taking important decisions.

02.

I don't know how to use computer?. I cannot operate the software.

o learn anything willingness is the first thing. We agree that you may find it tough at the beginning but gradually as you use the software it becomes very easy to operate and perform day to day operations. Moreover, we have provided many tutorial videos to help you out and make you familiar with the software. Also the software is supported in English, Hindi & Marathi languages as well.

03.

I will have to employ a software operator. My expenses will go up.

It is not at all compulsory to employ a software operator. As you become familiar with the software it becomes even faster to sale an item in the software as compared to time required for manual calculation and billing. But we will surely recommend an operator cum salesman if there is heavy flow at your shop.

04.

What are the benefits of using Jewellery Software?

Following are some of the benefits of using a software.

• Manage Stock Effectively.
• Better Customer Relationship Management through automated Credit Reminders, Birthday Reminders, Occasional Festival Messages.
• Enhanced Customer Order and Tracking.
• Optimized Inventory.
• Quick business analysis and forecast.
• Manage employee incentives.
• Theft free shop.
• Maintain a good status in customers view with Standard bill printing and better transparency.
• Easy shop Management. Keep track of daily Cash, Cheque and Card statements.
• Improved accuracy. Say goodbye to manual calculations and errors.
• Minimize daily shop closure time.
• + many more..

05.

The software must be costly.

We, from Solitaire ERP have come up with a very unique pricing solution for Jewellers all over India. The software cost starts from as low as Rs 250 per month.

06.

What payment modes do you accept for subscription and renewals?

There are multiple modes of payment that we allow like

• NEFT/RTGS to our Bank Account
  Account Name: WADDTECH SOLUTIONS.
  Account no: 043021100010498
  Bank Name and Branch: Abhyudaya Co-operative Bank Ltd., Laxmi Road, Pune.
  IFSC Code: ABHY0065103
• You can transfer us using UPI Via Google Pay OR Paytm on mobile No 7755991301 - WADDTech Solutions
• You can also deposit cheque/cash/DD in our above mentioned account at any any of your nearest Abhyudaya Co-Op Bank and send us the transaction number on 8459921278 for confirmation.

• You can send us the Cheque/DD at the the below address with your details. We will notify you upon receipt of the same.

  Postal Address:
  C/o WADDTech Solutions
  (Solitaire Jewellery Software)
  Off Pune-Satara Road, Survey No 75,
  Shop No. 6, 1^st And 2^nd Floor,
  Panshet Purgrast vasahat, Padmavati.
  Landmark: Just ahead of Padmavati Temple. Besides Sadguru Jewellers.
  Pune - 411009
  

Our clients generally use above payment methods only but we can accept payments through other modes as well. Reach out to us on 8087162622 for more options.

07.

If I am using your online software then all my data will be stored at your end. You can illegally make use of my data.

We at Solitaire ERP follow all latest security measures to protect your data like

• Compulsory logging into the system through username and password.
• Optional OTP based authentication on every login.
• HTTPS secured protocol for web URL's.

We also have offline version of our software that can be installed on your premises if at all you want a locally available software.

08.

Is internet connection compulsory for using the software?

Solitaire ERP provides two different version of software's

• Online cloud based software.
• Offline LAN Based/On premise software.

Yes, if you are using online software then internet connection is compulsory but if your premises does not have a steady or continuous internet connection then you may opt for offline software.

09.

What are your annual maintenance charges?

Currently, the online software purchased on subscription model does not have any AMC. Its totally AMC free.
Whereas the offline software do have an AMC ranging from Rs 3000 to Rs 4500 per year.

The AMC charges are subject to change from time to time.

10.

Do you provide online support for web based ERP?

Yes, we do provide online support through Team Viewer or similar software, we also have tutorial Video that give you proper instruction for using the application.